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Resolve common print errors using the Diagnose & Fix tool in the HP app

This 1:32 video from HP Support demonstrates using HP app Diagnose & Fix to resolve print queue, connection, and spooler errors. Press play to watch it here — nothing loads from YouTube until you do — and use the written steps below to follow along at your own pace.

HP Support · 1:32 · 2025 · Watch on YouTube

When to watch this video

Watch this if you have an HP printer and jobs get stuck, or you want to use HP’s own tools to fix the queue.

It's filed under hp printer queue in our printer queue video tutorials, where you can pick a problem and see only the videos for it.

The steps in short

The exact clicks in the video may differ a little from yours, but the fix comes down to these steps:

1. Open the queue for the HP printer and cancel the stuck job.
2. Turn the printer off for 60 seconds and restart the spooler.
3. Run HP Print and Scan Doctor if jobs still stick.

If the steps don't match your screen

A video is recorded on one computer with one printer. Windows 11 and Windows 10 put printer settings in different places, macOS changes them between versions, and printer makers add their own apps on top. If a menu in the video isn't where you expect it, don't guess — the written hp printer queue guide covers each version step by step, with screenshots and what to do when the usual fix doesn't work.

Video details

Other videos for this problem

• 4:33 Fix print jobs stuck in the print queue in Windows for HP printers HP Support · 2026 Print jobs pending
• 2:10 How to fix a print job stuck in the queue for HP printers HP Support · 2016 Clear the print queue
• 4:17 Fix print jobs stuck in the print queue in macOS for HP printers HP Support · 2026 Mac printer queue

This video is made by HP Support, not by PrinterQueue. We list it because it shows the steps clearly; it was available to watch when we checked on 2026-10-29.