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Fix print jobs stuck in the print queue in Windows for HP printers
This 4:33 video from HP Support demonstrates resetting Windows printing and using HP Smart Diagnose & Fix to resolve a blocked HP print queue. Press play to watch it here — nothing loads from YouTube until you do — and use the written steps below to follow along at your own pace.
When to watch this video
Watch this if jobs sit in the queue but never start printing, even though the printer is on.
It's filed under print jobs pending and hp printer queue in our printer queue video tutorials, where you can pick a problem and see only the videos for it.
The steps in short
The exact clicks in the video may differ a little from yours, but the fix comes down to these steps:
- Look at the first job — it usually blocks the others.
- Restart or cancel it, and untick Pause Printing.
- If nothing moves, restart the Print Spooler service.
If the steps don't match your screen
A video is recorded on one computer with one printer. Windows 11 and Windows 10 put printer settings in different places, macOS changes them between versions, and printer makers add their own apps on top. If a menu in the video isn't where you expect it, don't guess — the written print jobs pending guide covers each version step by step, with screenshots and what to do when the usual fix doesn't work.
Video details
| Channel | HP Support |
|---|---|
| Length | 4:33 |
| Uploaded | 2026 |
| Problem | Print jobs pending, HP printer queue |
| On YouTube | youtube.com/watch?v=ac5zSU-FKpY |
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