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How to fix an HP printer that is offline or not responding from a Windows computer

This 1:53 video from HP Support shows how to troubleshoot an HP printer reported as offline or not responding in Windows. Press play to watch it here — nothing loads from YouTube until you do — and use the written steps below to follow along at your own pace.

HP Support · 1:53 · Watch on YouTube

When to watch this video

Watch this if the queue or the printer shows a status such as Offline, Paused or Error and nothing comes out of the printer.

It's filed under printer queue status in our printer queue video tutorials, where you can pick a problem and see only the videos for it.

The steps in short

The exact clicks in the video may differ a little from yours, but the fix comes down to these steps:

1. Offline: check power, Wi-Fi and Use Printer Offline.
2. Paused: untick Pause Printing in the Printer menu.
3. Error: fix the printer, then restart or cancel the job.

If the steps don't match your screen

A video is recorded on one computer with one printer. Windows 11 and Windows 10 put printer settings in different places, macOS changes them between versions, and printer makers add their own apps on top. If a menu in the video isn't where you expect it, don't guess — the written printer queue status guide covers each version step by step, with screenshots and what to do when the usual fix doesn't work.

Video details

Other videos for this problem

• 6:03 Solved : "Printer is paused , can't resume it" on Windows Ray Tube Fixes · 2025 Printer queue status
• 3:25 Fix Printer Status is Paused, Cannot Resume error in Windows 11/10 TheWindowsClub · 2021 Printer queue status
• 1:53 How to fix Error Printing Message on Windows 11 / 10 The Geek Page Printer queue status

This video is made by HP Support, not by PrinterQueue. We list it because it shows the steps clearly; it was available to watch when we checked on 2026-10-29.