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Fix an HP printer that won’t print after a Windows 11 update or upgrade
This 4:15 video from HP Support demonstrates reinstalling HP printer software and drivers after a Windows 11 update or upgrade disrupts printing. Press play to watch it here — nothing loads from YouTube until you do — and use the written steps below to follow along at your own pace.
When to watch this video
Watch this if the spooler keeps crashing, a printer stopped working after a Windows update, or the driver won’t install.
It's filed under update printer drivers in our printer queue video tutorials, where you can pick a problem and see only the videos for it.
The steps in short
The exact clicks in the video may differ a little from yours, but the fix comes down to these steps:
- Check Windows Update → Advanced options → Optional updates.
- Or download the driver from the printer maker’s support page.
- Remove the old printer first if the new driver will not install.
If the steps don't match your screen
A video is recorded on one computer with one printer. Windows 11 and Windows 10 put printer settings in different places, macOS changes them between versions, and printer makers add their own apps on top. If a menu in the video isn't where you expect it, don't guess — the written updating printer drivers guide covers each version step by step, with screenshots and what to do when the usual fix doesn't work.
Video details
| Channel | HP Support |
|---|---|
| Length | 4:15 |
| Uploaded | 2026 |
| Problem | Update printer drivers |
| On YouTube | youtube.com/watch?v=ldg_EK5SiZE |
